Orders
How do I place an order?
Add your favorite pieces to your cart, then follow the checkout steps. You will receive an order confirmation by email.
Can I change or cancel my order?
You can cancel your order as long as it has not yet been processed or shipped. Please contact us as soon as possible at contact@sarelo.fr or via our contact form, with your order number. Once your order has been processed or shipped, it can no longer be cancelled, but you can return it as described in our Returns & Refunds Policy.
Which payment methods do you accept?
We accept major credit and debit cards through Shopify Payments, as well as PayPal. Express checkout options such as Shop Pay may also be offered at checkout when available. Orders placed on our US store are charged in US dollars (USD).
Shipping
Where do you ship?
We currently ship to the 48 contiguous United States and Washington, D.C. We are unable to ship to Alaska, Hawaii, US territories or APO/FPO/DPO addresses at this time. See our Shipping Policy for details.
How long will delivery take?
Standard shipping within the United States is free. Orders typically arrive within about 6 to 12 days. Delivery times are estimates and may vary.
How can I track my order?
When tracking is available, we email your tracking information once your order has shipped.
Returns
Can I return an item?
Please see our Returns & Refunds Policy for eligibility and instructions. In short: unworn items can be returned within 30 days of delivery, and damaged or incorrect items are replaced or refunded.
Our jewelry
What are your pieces made of?
Materials are listed on each product page. For example, the Aura Heart Necklace has a stainless steel chain and a copper pendant.
How do I care for my jewelry?
See our Jewelry Care guide.
Gifts
Do you offer gift wrapping or gift notes?
Not at this time. Each piece is delivered in a protective bag.
Still have a question?
Reach us via our contact form. We are happy to help.