Refund policy

Last updated: October 22, 2026

Return window

You may return an item within 30 days of delivery.

Eligibility

To be eligible for a return, items must be unworn, undamaged and in the same condition as you received them, with their original packaging. Items that have been worn, altered or damaged after delivery cannot be returned.

How to start a return

1. Email us at contact@sarelo.fr or use our contact form, with your order number and the item(s) you wish to return.
2. We will reply by email with return instructions and the return address. Please do not send items back without contacting us first.

Return shipping costs

Return shipping costs are the customer's responsibility, unless the item is damaged, defective or incorrect (see below). We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we will email you to confirm whether your refund has been approved. Approved refunds cover the price of the returned item and are issued to your original payment method. Standard shipping on your order was free, so no shipping charge is deducted.

Please note that your bank or card issuer may take additional time to post the refund.

Exchanges

We do not offer direct exchanges at this time. If you would like a different finish, you can return your item for a refund and place a new order.

Damaged, defective or incorrect items

If you receive an item that is damaged, defective or not what you ordered, please contact us within 7 days of delivery at contact@sarelo.fr or via our contact form, with your order number and photos of the item. Once confirmed, we will offer you a replacement or a full refund, at your choice. You will not need to send the item back.

Contact

For any question about returns or refunds, please email us at contact@sarelo.fr or reach us via our contact form.