Privacy policy

Last updated: October 22, 2026

This Privacy Policy explains how Sarelo collects, uses and protects your personal information when you visit our website or make a purchase.

Who we are

Sarelo is a sole proprietorship based in France and is responsible for the processing of your personal information. You can reach us at contact@sarelo.fr or via our contact form. Because Sarelo is established in the European Union, we process personal information in accordance with the EU General Data Protection Regulation (GDPR), wherever our customers are located.

Information we collect

  • Information you provide: name, email address, shipping and billing address, phone number (if provided), and messages you send us.
  • Order information: products purchased, order history and order-related communications.
  • Payment information: payments are processed by our payment provider; we do not store your full card details.
  • Device and browsing information: IP address, browser type, pages visited and cookies (see below).

How we use your information

  • To process, ship and support your orders
  • To respond to your questions and requests
  • To operate, secure and improve our website
  • To comply with our legal and accounting obligations
  • To send you news and offers by email, only if you have subscribed. You can unsubscribe at any time.

Legal bases

We process your information to perform our contract with you (your order), on the basis of your consent (for example, newsletter emails), on the basis of our legitimate interests (for example, website security and improvement), and to comply with legal obligations.

Who we share it with

We share personal information only with service providers that help us run our business, including:

  • Shopify (e-commerce platform and hosting)
  • Shopify Payments and PayPal (payment processing)
  • Our suppliers and shipping carriers (to prepare and deliver your order)
  • Meta Platforms (Meta Pixel, to measure and improve our advertising on Facebook and Instagram)

We do not sell your personal information for money. We use the Meta Pixel, which shares device and browsing information (such as pages viewed and purchases) with Meta to measure our ads and show you relevant advertising. Depending on where you live, this may be considered "sharing" or "selling" personal information for targeted advertising, and you have the right to opt out at any time using the cookie preferences on our website or by contacting us.

International transfers

Some of our service providers may process your information outside your country of residence, including in the United States and the European Union. Where required, these transfers are protected by appropriate safeguards.

How long we keep it

We keep your information only as long as necessary for the purposes described above, including to meet legal, tax and accounting requirements.

Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw your consent at any time. To exercise these rights, email us at contact@sarelo.fr or use our contact form. We will not discriminate against you for exercising your rights. You may also lodge a complaint with a data protection authority, such as the French CNIL (www.cnil.fr).

Cookies

We use cookies that are necessary for the website to work, such as for your cart and session. We also use advertising cookies and similar technologies from Meta (Meta Pixel). Where required by law, we only use them with your consent, which you can give or withdraw through the cookie preferences on our website. You can manage cookies through your browser settings.

Children

Our website is not directed to children under 13, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it was last changed.

Contact

For any question about this policy or your personal information, please email us at contact@sarelo.fr or reach us via our contact form.